We are excited to announce that we are transitioning to a new, enhanced support platform designed to improve your experience with our Mail & Deploy Support Team. As part of this transition, our current support services will be temporarily unavailable.
Support Freeze: March 2 to March 4
From March 2 to March 4, both our Community and Support Portal will be inaccessible as we finalize the transition to our new platform. During this period, our support team will not be available to assist with any requests via the Portal.
What You Need to Know:
- Urgent Support Needs: If you have any urgent issues, please contact us before March 2 or reach out via email to support@mail-and-deploy.com
- Support Ticket Migration: All existing support tickets will be seamlessly transferred to the new platform, ensuring that no open cases are lost during the transition.
- Post-Transition Support: Once the new support platform is live on March 5, we will be ready to assist you promptly with any requests or open issues.
Invitation to New Platform
To ensure a smooth transition, every user will receive an invitation to register on the new support platform. This will grant you access to the updated system and all its new features, including:
- A more intuitive, user-friendly interface.
- Quicker resolution of issues, thanks to improved processes and tools.
- Improved access to knowledge articles, FAQs, and support resources.
Why This Change?
This upgrade will offer:
- Enhanced User Experience: A streamlined interface for easier navigation.
- More Efficient Support: With optimized workflows, we will be able to resolve your inquiries with greater precision.
- Better Resource Access: A comprehensive set of tools to assist you with troubleshooting and problem-solving.
What to Expect After March 4:
Once the new platform is live, you will enjoy:
- Seamless support ticket tracking and management.
- Enhanced communication tools with our support team.
- Continued dedication to providing high-quality customer service.
Thank You for Your Patience
We sincerely apologize for any inconvenience this temporary downtime may cause. We are confident that the new platform will significantly improve your support experience. We appreciate your understanding and cooperation during this transition.
For any additional updates or inquiries, please monitor our website or follow us on social media.