At Mail & Deploy, transparency and reliability are very important to us. We therefore want to inform our customers and partners about a known issue in Release 3.6.2 affecting Excel report templates, explain the impact, and outline the available resolution.
What’s Happening
In Mail & Deploy 3.6.2, Excel formulas inside Excel Report templates may be unintentionally overwritten with static values during the report rendering process.
For example, a formula such as =IFNA(INDEX(...), "-")may be replaced with a literal value such as “CORO” instead of being preserved as a formula and evaluated dynamically by Excel when the report is opened.
This behavior can affect important calculations and lead to unexpected results in generated reports.
The issue impacts:
- Excel previews generated in Mail & Deploy
- Full Excel report outputs
- Newly created templates as well as templates that previously worked correctly
- All configurations, regardless of Excel calculation mode or template settings
Because formulas are replaced during rendering, users may notice that calculations are no longer performed within Excel, but instead appear as fixed values in the generated report.
Resolution
The issue has been fully resolved in our latest release – Mail & Deploy 3.6.4. Customers experiencing this behavior are encouraged to upgrade to the latest version to ensure formulas are preserved and evaluated correctly.
However, please note that version 3.6.4 includes a breaking change related to Word report behavior. We therefore recommend reviewing the release notes before upgrading to understand the impact and verify your report templates if necessary.
You can find the full details here: https://help.mail-and-deploy.com/docs/version-364
Mail & Deploy SaaS Users
For customers using Mail & Deploy SaaS, our team can apply a patch directly to your environment. If you would like us to apply this fix, please reach out to our support team and we will schedule the update for your instance as quickly as possible.
We are Here to Help
We sincerely apologize for any inconvenience this issue may have caused and truly appreciate your patience while we worked on a solution. Ensuring stable and reliable reporting is a top priority for us, and we are committed to helping you resolve this as smoothly as possible.
If you have any questions about the issue, the upgrade to 3.6.4, or applying the patch in your environment, please don’t hesitate to contact us.
You can reach our support team via the Support Portal.
Our team will be happy to assist you.