At Mail & Deploy, our mission has always been to deliver powerful, secure, and innovative solutions that evolve with your business needs. To keep pace with the rapid speed of technology and to ensure that every customer can benefit from the latest improvements, we are making an important adjustment to our Release Management policy.
Starting January 1, 2026, the End-of-Support (EOS) period for all product releases will be reduced from 24 months to 18 months. This change will help us focus our development and support efforts on the newest and most reliable versions of our software – while helping you get access to new features and performance enhancements sooner.
Why are we adjusting our Release Management policy?
Faster adoption of innovation
The pace of software innovation continues to accelerate. By shortening the EOS period, we are encouraging faster adoption of the latest versions – so you can take advantage of new capabilities, improved performance, and modern integrations as soon as they become available. Staying current ensures that you are always working with the most optimized, future-ready version of our product.
Enhanced security and stability
Security and reliability are at the heart of everything we do. Concentrating our support on the most recent versions allows us to deliver patches, fixes, and updates more efficiently. This means you will benefit from stronger protection against vulnerabilities and a more stable, consistent product experience overall.
Clearer and simpler lifecycle management
We want your upgrade planning to be as smooth as possible. An 18-month EOS period creates a clearer, more predictable release rhythm that aligns with industry standards. This helps your teams better plan and schedule updates without unexpected disruptions — giving you peace of mind and more control over your environment.
What this means for you
- Current releases
All current versions will also transition to the updated 18-month End-of-Support (EOS) policy. This means that the EOS timelines for these releases will be adjusted accordingly to align with the new policy. You will continue to receive full support, updates, and maintenance throughout the revised support period.
- Future releases
Beginning January 1, 2026, all new product releases will follow the updated 18-month End-of-Support (EOS) period. This ensures that our teams can concentrate on delivering enhancements, optimizations, and security improvements to the most recent versions, helping you stay ahead of the curve.
- Planning ahead
We recommend reviewing your internal upgrade and maintenance schedules to align with this new lifecycle policy. Proactive planning will help you:- Take full advantage of the latest features and performance improvements.
- Maintain access to ongoing support and security updates.
- Minimize effort and risk during version transitions.
- By staying current with supported versions, you will continue to get the best, most secure experience from Mail & Deploy.
Supporting your transition
We understand that any change to lifecycle timelines requires planning. That is why we are committed to making this transition as smooth as possible for you. We will:
- Clearly publish EOS dates and timelines for every release in our documentation and customer portal.
- Provide best-practice guidance and technical resources to help you plan and execute upgrades easily.
This policy adjustment reflects our ongoing commitment to deliver the best possible balance between innovation, performance, and reliability. By staying current with the latest releases, you will continue to get the most secure, capable, and future-proof experience from Mail & Deploy.