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Streamlining Support: New Support Handling Procedure at Mail & Deploy

All support tickets will be exclusively managed through the Mail & Deploy Support Portal.

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Streamlining Support

In our ongoing efforts to enhance customer support efficiency and provide a seamless experience, we are excited to announce a significant update to our support handling procedure.

Effective immediately, all support tickets will be exclusively managed through the Mail & Deploy Support Portal. The email address support@mail-and-deploy.com will no longer be available for submitting support requests.

Why the Change?

At Mail & Deploy, we constantly strive to optimize our processes to better serve our valued customers. Transitioning to a unified support platform offers several benefits:

  1. Centralized Communication: Consolidating all support interactions within the Mail & Deploy Support Portal ensures that all communication channels are streamlined in one place, making it easier for both our customers/partners and the support team to track and manage tickets efficiently.
  2. Enhanced Ticket Management: The Support Portal provides advanced ticket management features, including ticket status tracking, prioritization, and assignment, enabling us to respond to your queries promptly and effectively.
  3. Improved Transparency: With the Support Portal, you’ll have full visibility into the status of your support tickets, including updates, responses, and resolutions, ensuring transparency throughout the support process.

What About My Current Tickets?

Your current open tickets will not be affected by this change. They will continue to be handled and resolved through the existing channels. However, to ensure seamless future support, we encourage you to access the new portal and verify that you have an account.

How Does It Work?

Submitting a support ticket via the Mail & Deploy Support Portal is simple and intuitive:

  1. Access the Portal: Visit the Mail & Deploy Support Portal at https://community.mail-and-deploy.com/support/home or navigate to the support section on our website.
  2. Log in or Register: If you are an existing customer, log in using your credentials. New users can quickly register to create an account.
  3. Submit Your Ticket: Once logged in, submit your support ticket by providing detailed information about your issue or query. Attachments and screenshots can also be included to provide additional context.
  4. Track Progress: Monitor the status of your ticket within the Support Portal dashboard. You’ll receive notifications for updates and responses from our support team.
  5. Resolve and Close: Collaborate with our support experts to resolve your issue efficiently. Once resolved, you can confirm the resolution and close the ticket directly through the Support Portal.


Support Beyond Expectations

Our commitment to providing exceptional customer support remains unwavering. The transition to the Mail & Deploy Support Portal reflects our dedication to delivering a seamless support experience that exceeds your expectations.

For any questions or assistance regarding the new support ticket handling, don’t hesitate to reach out to us via info@mail-and-deploy.com. We are here to ensure that your experience with Mail & Deploy is nothing short of exceptional.

Thank you for your continued trust and partnership.

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