Dear Mail & Deploy users,
We are currently seeing an ongoing outage in Microsoft Outlook and Microsoft 365. Because of this, Mail & Deploy tasks that send email through Outlook / Exchange Online may fail or be delayed. Scheduled report distributions, alerts and other email-based deliveries could be affected while the outage lasts.
This issue is not caused by Mail & Deploy, your Qlik environment or your task configuration. The disruption is on Microsoft's side, and there is no need to change your settings or task setups. We're following Microsoft's updates closely and testing email delivery on our side.
What you can do now:
- Check your task logs and execution history to see which tasks have failed
- Make a note of time-critical reports that didn't go out, so you can prioritize them later
- Follow Microsoft 365 Service Health in your admin center for the latest status from Microsoft
- If a report is urgent, consider sharing it through another channel, such as a file share or a hub link, until email is working again
Once Microsoft has restored the service:
- Rerun the failed tasks manually, or wait for their next scheduled run
- Check that the reports have arrived for the intended recipients
We'll post an update here as soon as we have more information or the service is back to normal. If you're still seeing failed tasks after Microsoft confirms the issue is resolved, please contact our support team and we'll be happy to help you look into it.
We apologize for the inconvenience and thank you for your patience and understanding.
Best regards,
The Mail & Deploy Team
