Customer story
Smart Last Mile: how Berlin Recycling enables user-friendly customer reporting
Berlin Recycling moved from Qlik NPrinting to cloud-based automation and lets its own staff configure customer reports.
Recycling and waste management · Germany
- Automated reports
- 50
Before and after
Before
- Customer service staff spent hours preparing reports and answering ad-hoc requests.
- Every customer had its own layout, filters and delivery route.
- Manual work caused errors and required constant reminders to send reports.
After
- Employees search a customer, preview the report and pick a template in a few clicks.
- Reports are scheduled, checked and archived in the document management system automatically.
- New customers and additional reports are added without extra effort.
How it is set up
- Data sources
- Qlik Sense, Data+
- Recipients
- Customer service, sales and finance teams, plus property management customers and their sub-customers
- Delivery
- Email, Further endpoints, Archiving in the document management system
- Formats
- Excel
- Split by
- Customer, including the sub-customers of property management groups
- Schedule
- Monthly, quarterly or yearly, distributed automatically
Mail & Deploy made the transition from Qlik NPrinting to cloud-based automation seamless. Integrated with Data+, our employees can manage everything internally. It's intuitive, efficient, and scalable.
The problem
Berlin Recycling, a subsidiary of Berliner Stadtreinigung with around 500 employees and 180 vehicles on the road, has to keep customers informed with accurate and timely data. Property management customers bring complex hierarchies with many sub-customers, and each client expects its own layout, filters and delivery route. Preparing all of that by hand was slow, error-prone and did not scale with a growing customer base.
Why Mail & Deploy
- It replaced Qlik NPrinting during the move to Qlik Cloud.
- Combined with Data+, internal teams manage schedules and templates themselves.
- Standard templates cover most customers while special cases stay possible.
- Reports can be archived automatically for compliance and traceability.
What changed
- 50 automated reports cover customer service, sales and finance.
- Staff spend their time on analysis instead of report preparation.
- Customers receive consistent, branded reports on schedule.
- The platform absorbs new customers and reporting requirements as the business grows.